How to Get Support for RiskOfficer

Development Support
1

How to Get Support for RiskOfficer

Welcome! :waving_hand: This page explains how to contact the RiskOfficer support team and get help with the app.

:e_mail: Option 1: Contact Support by Email (RECOMMENDED)

You can contact us directly by email:

Support email: support@riskofficer.tech

Please include:

  • A short description of your question or issue
  • Your name
  • The email address you used in the app
  • Your device (iPhone / iPad / Android)
  • App version (if possible)
  • Screenshots or screen recordings (if available)

We usually respond within 24 hours.

:speech_balloon: Option 2: Ask a Question on the Forum

You can also get help from the RiskOfficer team and the community:

  1. Go to the Support category:
    https://forum.riskofficer.tech/c/support
  2. Click “New Topic”
  3. Describe your question or problem in detail:
    • What you were trying to do
    • What you expected to happen
    • What actually happened
    • Any error messages

We do our best to reply within 48 hours.

:wastebasket: How to Delete Your Account

You can request deletion of your RiskOfficer account.

Option A: Delete your account from the app (if available in your version)

  1. Open the Profile screen in the app
  2. Scroll down to “Delete account”
  3. Follow the on-screen instructions to confirm deletion

When you delete your account, your personal data associated with the account will be removed or anonymized, except where we are required to keep data for legal or regulatory reasons.

Option B: Request account deletion by email

If you cannot delete your account from the app, you can send us an email:

  • Subject: Account deletion request
  • To: support@riskofficer.tech

Please include:

  • The email address linked to your RiskOfficer account
  • A short confirmation that you want to permanently delete your account

We will confirm your request and process the deletion as soon as possible.

:red_question_mark: Frequently Asked Questions (FAQ)

How long does it take to get a response?

  • By email: usually within 24 hours
  • On the forum: usually within 48 hours

What information should I provide when reporting a bug?

To help us investigate faster, please include:

  • Steps to reproduce the issue
  • What you expected to happen
  • What actually happened
  • Device model and OS version (e.g. iPhone 15, iOS 18)
  • Screenshots or a short video (if possible)

Can I use the app without sharing too much personal data?

RiskOfficer is designed to collect only the minimum information needed to provide the service. You can always contact us at support@riskofficer.tech if you have questions about data usage.

:books: Additional Resources

  • User guide for RiskOfficer / Portfolio Health Check
    (link to your user guide topic on this forum)

  • Privacy Policy
    (link to your privacy policy page or forum topic)

  • Disclaimer / Terms of use
    (link to your disclaimer / terms page or forum topic)

If you cannot find the information you need, please email us at support@riskofficer.tech or create a new topic in this Support category.

Thank you for using RiskOfficer! :raising_hands:
We are happy to help you manage and understand the risks of your investment portfolio.